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Terms and Conditions

The following terms and conditions govern all use of the Scentscape website, its content, services and all products available at or through the website (taken together, the "Website"). The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, Scentscape’s Privacy Policy) and procedures that may be published from time to time on this site by Scentscape (collectively, the "Agreement") 

Terms of Service: Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the Website, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these terms and conditions are considered an offer byScentscape, acceptance is expressly limited to these terms. 

 

Your Scentscape Account

If you create an account on the Website, you are responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the account. You must immediately notify Scentscape of any unauthorised uses of your account or any other breaches of security. Scentscape will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.

 

Payment 

We accept payments online using Visa and MasterCard credit/debit cards in Pakistani Rupees only. We also offer Cash On Delivery service in Pakistan only.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

 

Orders & Deliveries

Scentscape strives to provide its customers with an efficient and easy to use order and delivery service. We accept orders for items subject to availability. If for any reason the items you ordered are no longer available, we will contact you using the contact details you supplied when placing your order and either: 

A) Offer you an alternative item of equivalent quality and price if this is possible; or 

B) Cancel the item from your order and give you a full refund in respect of that item. or 

If we are unable to contact you or do not receive a response from you, we will process any remaining items on your order and refund you for the items we were unable to supply. Deliveries are made between Monday to Friday (except for Public Holidays) Most orders for delivery in the Pakistan are delivered within 48 – 72 hours of your order. If your order has not arrived after 3 working days kindly call our customer service team at 0335-PERFUME (7373863) or email us at hello@Scentscape.co

If your order has not arrived within 3 working days, you have the right to cancel your order and claim a full refund.

 

Exchange Policy 

Scentscape has a 10-day exchange policy. You may exchange an item for another of equal or lesser value provided the plastic wrapping has not been opened or damaged, and the product's packaging and product itself have not been damaged within a period of 10 days from the date of purchase. 

Refunds 

A refund will only be given if the order has not yet been shipped. In case the item has been shipped but not yet received than a refund will be given after deduction of the cost of shipping. If the item has already been received by the customer than we cannot give a refund but it can still be exchanged as per our exchange policy. Refunds will be done only through the Original Mode of Payment. 

Privacy Policy 

Your privacy is extremely important to us. We won't ask you for personal information unless we truly need it. We don't share your personal information with anyone except to comply with the law, develop our products, or protect our rights. To fulfil our obligations to you under these Online Shopping Terms and Conditions we communicate with you by e-mail and by posting notices on the website. You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications which need to be in writing.

 All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

 Other Websites

 Scentscape is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third party’s privacy policies before providing any data to them. We are not responsible for the policies or practices of third parties. Please be aware that our sites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those Web sites linked to our site is not covered by this Policy. These other sites may send their own cookies or clear GIFs to users, collect data or solicit personally identifiable information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their use of the information that they collect.

 

Changes 

Scentscape reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes. Scentscape may also, in the future, offer new services and/or features through the Website (including the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement, as may be amended from time to time. 

Termination 

Scentscape may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice. If you wish to terminate this Agreement or your Scentscape account (if you have one), you may simply discontinue using the Website. In addition, Scentscape can terminate the Website immediately as part of a general shut down of our service. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. 

Copyright 

Trademarks, copyrights, brand names, product and company names related to the products appearing on this website are the property of their respective owners. Scentscape does not claim to own any of these trademarks, copyrights, brand or product names what-so-ever nor does it claim that Scentscape is related to, endorsed by, or in any other way connected or associated with the respective owners and/or their related companies and agents. 

Disclaimer of Warranties 

The Website is provided "as is". Scentscape and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Scentscape nor its suppliers and licensors, makes any warranty that the Website will be error free or that access thereto will be continuous or uninterrupted. 

Limitation of Liability 

In no event will Scentscape, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement or substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to Scentscape under this agreement during the twelve (12) month period prior to the cause of action. Scentscape shall have no liability for any failure or delay due to matters beyond our reasonable control. The foregoing shall not apply to the extent prohibited by applicable law. 


Indemnification 

You agree to indemnify and hold harmless Scentscape its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys' fees, arising out of your use of the Website, including but not limited to your violation of this Agreement. 

Governing Law 

 Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of the Website will be governed by the laws of Islamic Republic of Pakistan applicable there.