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FAQs and Help

If you have a question about our website, placing an order, products, stores, or just about anything, have a good browse through our FAQs for the answer.

Internet Orders

I'm having trouble placing an order - can you help?

For technical assistance please email us on hello@scentscape.co or ring us on 0335-PERFUME (7373863)

Can I change what I have ordered?

Once an order is placed, unfortunately it cannot be amended online. We can cancel your order so that you can correct it, please email hello@scentscape.co . Please note, these requests will be answered during our opening hours.

How do I cancel my order?

To cancel an order please send an email to hello@scentscape.co Please include your order reference number in the title of the email. Please briefly indicate why you would like to cancel the order. Once your order cancellation email is received we will cancel your order and send you a confirmation email of this. Please note, if the cancellation request isn't sent before the item is dispatched then we may not be able to refund you for delivery charges.

Where do you deliver to?

Currently we only offer delivery within Pakistan.

How do I find out what's happening with my delivery?

If you have not yet had a dispatch confirmation email please contact customer services on 0335-PERFUME (7373863) or hello@scentscape.co


What methods of payment do you accept?

We accept the following methods of payment

  • Credit Cards / Debit Cards (VISA / MasterCard)
  • Cash On Delivery


Who do you use for delivery?

We use Leopards Courier Service (LCS) or our own delivery staff for our Standard Delivery service. In some circumstances we may need to send your order with a different courier, and we will do our best to notify you of this.


For detailed information about returns please see our Returns & Exchange Policy.

To return an item by post please parcel it up and include a note with the following information:

  • Your Order Number
  • Your Name
  • Your Email Address
  • The Product Code(s) of the item(s) you wish to return
  • The Reason for the return
  • Whether you would like a refund or an exchange

Please send it via Courier to:


16, Valley Homes

41-Z-1 PECHS Block 6,


Please note, if you do not send it by courier and it doesn't arrive at Head Office we will not be able to action any refund/exchange, as there is no method of tracking available.

What do I do if I receive a faulty item?

The Perfume Shop is an Authorized Brand Retailer for a huge range of fragrances. As such we take the quality of the products we sell very seriously. If you have received a faulty item, it can be returned or exchanged. Please make sure the packaging of the product is intact.

What do I do if I receive an incorrect item?

We have a number of checks in place to try and ensure the accuracy of the orders we send. If you have received an item which is different to that which you ordered, please contact us immediately on 0335-PERFUME (7373863) or email at hello@scentscape.co

How long will it take to get my order refund?

When Finance process your refund you will get an email sent to the email address which you placed the order with. This means that the refund has been processed our end, at which point it normally takes 2-5 working days to show on your account. Please note that it can take up to 10 working days.

This is a brief outline of the most frequently asked questions that we receive. If you require any more information, or your question is not answered above please contact our friendly Customer Services Team at hello@scentscape.co or ring 0335-PERFUME (7373863).